Program Description
“Courageous conversation is where you speak up and express how you feel about these issues that are weighing you down. It is about “showing up” when you need to. Have there been times where you fail to show up? Times when you know you should be speaking up but didn’t because you did not know how? Or simply allowing fear to overtake you. To have a courageous conversation, there are two key hurdle to overcome.
The concept of psychological safety (how safe is it to speak up) is key important too in a courageous conversation. A study about team performance done on a cardia surgery team, revealed the fact that the teams who have greater psychological circle of safety were able to anticipate technical problems that might arise during surgery and also to get comfortable in new interpersonal roles and relationships. The second is the skill and ability – Often, we are clueless about how to start or lead the conversation, and not to mention about managing that emotion during the process. To make our lives easier – we decide to not open that can of worm, but the can has already been open the day we know we need to show up but we didn’t.
Courageous conversation is about increasing our effectiveness and efficiency at work. In fact, it can save organization millions of dollars. What if we can hold that solution back a little bit longer because someone had expressed a hard truth in getting our team in check?Courageous Conversation is an important clarifying and verification process that can strengthen trust within a team and organization if it’s carried out effectively. Do you have the courage?”
Benefits
“Leaving the hard truth unsaid leave success to chance and that equate to gambling with or without luck on your side.”
Increase effectiveness and efficiency at work
Strengthen trust within a team and organisation
Improve team performance to handle any work hurdles
The Research
Study has point to a psychological cue that we are likely to speak up and have a difficult conversation with people whom we are unfamiliar with, compared to people we are familiar with. This is because we want to protect “the relationship”, but unfortunately at the expense of a broiling dire consequence.
On top of that, we have a limited amount of willpower each day. For example, a Stanford study has shown that multitasking, especially with digital media, can have an impact on our mental capacity, affecting our productivity and draining our willpower in the process. We need willpower to carry out a difficult conversation, with a low or zero willpower, the conversation cannot go very far, not to mention using willpower to regulate our emotion.”
- Use RSA model to build currencies before and after courageous conversations
- Identify 3 sources of courage and your courage quotient
- Understand the five-step (prime, set, explain, test and explore) in a courageous conversation
Key Program Modules:
Journey 01: Challenging The Landscape
- Challenge the boundary of influence versus authority.
- Re-defining the meaning of authority in our conversation.
- How our perception of power prevents us from speaking up?
- Discover how fear and survival instinct are co-workers in restraining us from speaking.
- Discover what psychologist and scientist discover about human behavior.
Journey 02: Building The Courage
- The cage and tiger theory in courageous conversation.
- Identifying the three source of courage and assessing your courage quotient.
- The 2 types of people in courageous conversation (Maximizer versus Minimizer).
- Building subtle rhythm and habit in having more frequent courageous conversation.
Journey 03: Going Below The Radar with RSA.
- How do we identity the positive and real intention of the person?
- When intention collide, real respect is created.
- Eliciting the RSA© model of the person.
Journey 04: Giving Forward and Reverse Feedback
- Utilizing two different ways to give feedback.
- Why feedback does not work at times and what we can do about it?
- How do we receive feedback (reverse feedback)?
- Making feedback giving and receiving a norm in our workplace.
Journey 05: Designing The Conversation
- The five-step (prime, set, explain, test and explore) in a courageous conversation.
- Keeping your emotion in check with RSA model in advance.
- Dealing with last minute, less suspecting tough conversation.
- Leading and pacing our conversation with the person’s level of thinking.
Journey 06: Identifying Your Currencies
- Identify the power of currencies in your disposal.
- How can we grow those currencies and power?
- Revealing the types of behavior that impact how you handled crucial conversation.
- The difference between giving an opinion, an advice and emphasis on perspectives.
Journey 07: What High Is your IQ (Influence Quotient)?
- Create self-awareness by identifying your Influence Quotient (IQ).
- Discover what research had found out about the strength and downside of techniques that we have been using all along.